Privacy Policy (Nexus AI Group LLC)
Effective Date: February 28, 2026
This Privacy Policy explains how Nexus AI Group LLC (“Nexus AI,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information when you visit our website, submit information through our forms, schedule appointments, use our chat features, or communicate with us via email, SMS, or phone.
Business Contact Information
Company: Nexus AI Group LLC
Contact Person: Donald Cropper
Email: [email protected]
Phone: (224) 267-2221
Address: 1804 Downing Ct, Naperville, IL 60563 (USA)
1) Information We Collect
A. Information You Provide Directly
We collect information you choose to provide, including:
Contact information: name, email address, phone number, business name, mailing address
Inquiry details: messages, form submissions, service requests, support requests
Scheduling details: appointment type, preferred times, notes you provide
Marketing preferences and consents: communication preferences and opt-in/opt-out status for email/SMS/phone
B. Information Collected Automatically
When you use our website, we may automatically collect:
Device and connection data: IP address, browser type, device type, operating system
Usage data: pages viewed, clicks, time on page, referring/exit pages
Approximate location data: city/state derived from IP address
Cookies and similar technologies (see Section 5)
C. Information Collected Through GoHighLevel
We use GoHighLevel to power forms, scheduling, chat, CRM, and communications. When you interact with these features, we may collect:
Form and survey responses
Chat messages (webchat)
Appointment booking details
Communication history (emails, SMS messages, call outcomes/statuses) for service delivery and support
Consent records (opt-ins/opt-outs) related to messaging and marketing preferences
D. Information From Third Parties
We may receive information from service providers supporting our operations (for example, website hosting, analytics, and communications delivery vendors integrated with GoHighLevel).
2) How We Use Your Information
We use information we collect to:
Provide, operate, and improve our services
Respond to inquiries and provide customer support
Schedule and manage appointments
Communicate with you via email, SMS, and phone (subject to your consent and preferences)
Send service-related messages such as confirmations, reminders, updates, and follow-ups
Send marketing communications where permitted and where you have provided consent (you can opt out anytime)
Maintain our CRM records and internal business operations (lead management, pipeline tracking, service delivery)
Secure and protect our website, systems, and users; prevent fraud and abuse
Comply with legal obligations and enforce our rights and agreements
3) SMS, Voice, and Email Communications (Opt-In Details)
SMS/Text Messaging
If you opt in to receive text messages from Nexus AI Group LLC:
Types of messages: appointment reminders, service updates, responses to inquiries, and follow-ups. Marketing messages may be sent only if you separately consent where applicable.
Consent: Your consent to receive SMS messages is not a condition of purchase.
Message frequency: Varies based on your interactions and services requested.
Message and data rates: Standard message and data rates may apply through your carrier.
Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.
Opt-out: Reply STOP at any time to unsubscribe. You may receive a final confirmation message.
Help: Reply HELP or contact [email protected] / (224) 267-2221.
We maintain records of SMS consent and opt-out requests as part of our compliance procedures.
Voice/Phone Calls (Including Automated or AI-Assisted Calls)
We may contact you by phone for customer support, appointment-related communications, service updates, and follow-ups. Some calls may be automated or AI-assisted where permitted by law and based on your consent/preferences.
We may email you regarding your inquiry, appointment, service updates, and marketing communications (where permitted). You can unsubscribe from marketing emails using the link provided in those emails.
4) How We Share Your Information
We do not sell your personal information.
We may share your information in the following limited circumstances:
A. Service Providers (Including GoHighLevel)
We use GoHighLevel and other service providers to help us operate our website and deliver services (including CRM, forms, scheduling, email, SMS/voice delivery, and automation workflows). These providers may process information on our behalf and are permitted to use it only as necessary to provide services to us.
B. Legal and Safety
We may disclose information if required by law, legal process, or government request, or to protect the rights, safety, and security of our business, users, or others.
C. Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.
D. With Your Direction
We may share information when you ask us to do so (for example, integrating with tools you request).
5) Cookies and Tracking Preferences
We may use cookies, pixels, and similar technologies to:
Remember preferences and settings
Enable website and GoHighLevel features (such as embedded forms, scheduling, and chat)
Understand website performance and usage
Measure marketing performance (if tracking is enabled)
Managing Your Preferences
You can control cookies through your browser settings (block or delete cookies). If available on our site, you may also use any cookie preference center or banner controls. Blocking cookies may affect site functionality.
6) Data Security and Handling
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7) Data Retention
We retain personal information only as long as necessary to:
Provide our services and maintain business records
Comply with legal obligations
Resolve disputes
Enforce agreements
Retention periods vary depending on the type of information and the purpose for which it is collected.
8) Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information (subject to legal and contractual exceptions)
Opt out of marketing communications
Email: use the unsubscribe link in marketing emails
SMS: reply STOP
Manage cookie preferences via browser settings or on-site controls (if available)
To exercise these rights, contact us at [email protected].
9) Mobile Info Sharing Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Information sharing with service providers is permitted solely to provide the services (including messaging delivery and CRM functions). All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
10) Call Recording Policy
We do not record calls.
11) Children’s Privacy
Our website and services are not intended for children under 13 (or under the age required by local law). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take steps to delete it.
12) Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing information.
13) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the Effective Date above.
14) Contact Us
Nexus AI Group LLC
Attn: Donald Cropper
1804 Downing Ct, Naperville, IL 60563
Email: [email protected]
Phone: (224) 267-2221